Bakery goods - 4/10
Tea - 8/10
Customer service - 2/10
I bought an organic chocolate chip cookie sandwich and an organic chocolate cupcake with vanilla buttercream.
The cookie was too sweet and the buttercream was hard, almost solid. The cupcake was dry but had a good cocoa flavour. Same issue with the buttercream. At $1.75 for the cookie and $2.50 for the cupcake, it was disappointing to my palate and my wallet.
I bought a loose tea sampler which is good to brew two cups. The tea was quite good. I may come back to buy this. Cost was $1.00.
The major reason I hesitate to return is the customer service I received. It's a tiny store and only one other customer before me. There was no greeting or a smile. A terse "Can I help you with something?" was all I got. Attempts at pleasant conversation were met with a stony and impatient face. Questions regarding the tea were answered. However when I inquired about a price list or more information like a menu, all I got was "We don't have that". No follow-up about what kind of info did I need or product or flavours. Just nada.
The person serving was in a hurry to get to the back. I get it. You're probably busy with orders. Well, let me alleviate you of more work. It's doubtful I'll ever buy or order anything from there.