I was very hopefully for this company when I emailed and got scheduled for an onsite appointment fairly quickly to look at the trees in my yard. We had 10-15 trees that needed addressed (some trimmed, some removed, some stump grind). I spoke to JR before we even got started and asked for an itemized estimate as we may do it in phases due to construction on our home as well as we hadn't decided on some tree getting rid of completely vs trimming vs stump grinding so we had lots of scenarios based on cost of said items. JR was very nice taking notes and providing input. At the end I asked for a ballpark of cost based on everything we talked about and he said it would be $1800. I said okay and confirmed we would be getting an itemized receipt to show the break down. JR confirmed. Around 7pm that night I got an email form Bernado saying the cost would be $1800 with no further information. I emailed back asking for itemized breakdown especially since we knew weren't doing the palm trees till June as they cant be trimmed right now anyways per the company. So we didn't even know if the palm tree price was in that quote or separate. After 2 days no response. I emailed them again and Bernado said he doesn't know why it was sent. Again 2 days no response. I cant speak to the quality of work but as far as communication follow through was poor. Also how can a company expect you to pay a certain dollar amount without explaining what is included given you spoke about several scenarios. It would be irresponsible to just accept that number and then have the work done not to full expectation as a full listing of items was not clarified. Will not be using Core tree for my services as they clearly don't need my business due to lack of response.