When you are a relatively new resident of the Phoenix metro area, it is quite easy to get your bearings wrong relative to whether a business is located in Phoenix or in Scottsdale. So what's the big deal?
The big deal is that I posted my original review for this restaurant under their Scottsdale location whereas I was reviewing their Phoenix location. So what's the big deal you ask again?
The big deal is that the two locations are like Dr. Jekyll and Dr. Hyde.
I have in the last year visited both locations a number of times and this review is intended to set the record straight.
I still stand by my original review but that relates to the Phoenix location. My multiple experiences at the Scottsdale location have been highly sub-standard.
Earlier this evening my 2 grandkids and I along with their Dad spent an evening from hell at the Scottsdale location.
The quality of food was not bad. But the service? It was service from the devil himself. And BTW it wasn't all the server's fault: it was the kitchen, the sushi chefs and the front of the house. Seldom do you see critical failures at all these touch points. Somehow these guys managed to accomplish it. Bravo!!!!
At every juncture the excuse was: "we have a party of 20 and that has created all kinds of problems". Oh, so anytime more than the usual number of customers show up, it takes upwards of 30 minutes to bring out mochi for the kids. Were you making it after the order was placed or was it being delivered from Japan.
Get this: you order Shrimp Tempura and they bring out Maki. You send it back and 15 minutes later they bring the same damn thing again. It was, this evening, a comedy of errors (but really not funny).
So my friends at Nori, Scottsdale I bid you adieu forever. Nobody deserves this pathetic service.