First, the 4 star rating was for the beer and atmosphere...not the food. If it was a food rating i'd give it a 2. The dining room service is hit or miss, and the bartenders aren't bad. The food i've eaten (a salad, fish and chips, and the fried pickles) is okay. It's slightly overpriced, but when you're on the company dime it's not that bad.
That's not the reason we go, they have a great selection of draft and bottled beers. It's not the flying saucer or anything, but it's never disappointed. This is one of the regular spots we hit up whenever i'm in CLT. Great for having a beer or six and unwinding after work.