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  • I do not like this hotel at all! It is the worst I have stayed at. The rooms are very outdated and have a stale smell to them. The phones do not have a button for the front desk, so I had to call the operator a few times just to get to the front desk and she acted like she didn't want to transfer me. They don't offer complimentary water or coffee. Water is $4 per bottle and coffee is $3.50 per cup. The refrigerator in the room wasn't plugged in and took a while to get cold. I'm was in the Central Tower and the ice machines were in the North and East Towers. The thermostat is outdated and doesn't cool the room good. The bathroom has ugly pink tile with 1 light that is very dim. They give complimentary shampoo, conditioner, soap, and lotion, however my conditioner and shampoo were half full when we arrived. I brought my own, but they reuse unused bottles. There was a stain on the wall. I ordered room service and while the staff was very nice the food was disgusting and threw it out. I usually treat myself to room service once during my stay and I don't mind paying the overpriced items. However, I was kicking myself for spending $31 on food that I had to throw out. The only good thing was that if you call housekeeping and tell them you want to go green (meaning they won't clean your room), they slip an $8 food voucher under your door the next day. So each day you go green, you get $8 to use towards food at the hotel. As far as the hotel price, it wasn't bad. They had a special for $28 + tax/day and $20/day for the resort fee (which is a ripoff for this hotel, I expected better amenities). I was originally booked for 5 days, but felt so uncomfortable, that I left after 2 days (the $50 penalty was worth it. I booked a different hotel for the remainder of my stay and it was wonderful!! Overall, I will never stay at LVH again.
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