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  • I haven't been to an Outback in about 10 years and couldn't figure out why. It obviously wasn't that great a decade ago otherwise I would have visited again. My husband and I were out running errands and dinner time came upon us, so the closest thing was Outback. My husband wanted a steak, so I didn't mind. We got there at about 6:50ish and were told the wait would be about 15 mins. The restaurant was packed with people waiting, so the only seating available was outside. It was about 112 degrees and felt like a blow dryer with the wind kicking up. I also had my 2-year old waiting outside braving the heat. There was a complimentary water jug for people waiting outside, but it sat empty the entire time. About 25 minutes passed... So I decided my daughter's red flushed cheeks were a sign I should squeeze inside. We basically stood right in the doorway just to get some AC, having to move out of the way every time customers entered or exited. Another 35 minutes went by, and my daughter grew increasingly restless and hungry. I told my husband to see if they skipped us or something and he was told we were up soon. It was probably another 10 minutes before we were called. I already decided at that point that I would not be coming back. I thought about going next door to Yogurtland for dinner numerous times. I don't mind waiting 5, 10 or even 15 minutes past what I'm told, but don't lie to me when you know the wait is no where close to 15 minutes. Terrible customer service. I would have rather them be honest and tell me it would be over an hour. That way I could make the decision whether to stay and wait or find some place else. After being seated, I ordered the salmon and it tasted like a cup of salt had been dumped on it; it was bad. The price of the nasty fish I just ate pissed me off further. My husband ordered a medium-rare steak and what he got was medium in some spots and well in others. He doesn't complain much, but I could tell by the way he kept inspecting it, he wasn't too happy. For the price of average food (way too high), I was extremely disappointed. The wait time is what basically pushed me over the edge, especially having to wrangle a hungry, hot 2-year old for over an hour. Hopefully I don't make the same mistake in another decade.
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