Very personable and professional staff. Respectful. Fast talkers, very persuasive. They do their job well - they sell their merchandise. They stress their lifetime replacement guarantee and they do stand up to their promises. What they do not do is mention that they do not accept merchandise returns for refunds. At the bottom of the receipt it clearly states there are no refunds, but really who reads the bottom of the receipt? Both the gentleman who sold us lots of stuff, including several 2 items for the cost of one, and several free items and the gentleman who helped us when we tried to return the merchandise were kind and took the time to demonstrate operation procedures, find colors we liked, and offered us store credit for other merchandise if we didn't want something we purchased. Merchandise is pricey, lower quality, and does not display brand information. My main disappointment is that they did not clearly disclose the no refund policy before I purchased the merchandise. If they did I would not have purchased anything.