When they first opened they were terrific. My husband and I have been here at least 7 times, usually on a Sunday when they are horribly busy. The last two times we were there the food left much to be desired. I usually order the Joe's scramble, and the first time around it came out lukewarm, the bacon was not cooked properly and it just didn't taste good. I figured it was a fluke or maybe the normal cook was sick or something. We went last weekend and I ordered a biscuits omelete and my food was cold. The only good on the plate was the toast, which was not toasted but heated, and the jam. Again, they were not busy. The bus boy checked on us more than our waiter Jeremy. I was extremely disappointed in the food and service. On check-out, I asked the hostess how we would check to see what our rewards balance was as I wanted to see if we could apply to our bill, and she looked at me and said "I have no idea". We won't be back.