They get one star for showing up.
When I called, I specifically asked for a cab that could carry 4 adults and 2 babies. I know the law here in Vegas is the babies can lap sit in cabs. Driver got lost coming to the address (because either dispatch gave it to him wrong or he wrote it down wrong), then refused to drive us all in one cab.
"I can only carry 4 people by law. There's no cabs in the state of Nevada that carry more, unless you want to hire a limo."
That's a lie. After we figured out driving two cars to our destination, thus forcing someone to be an additional designated driver, we saw multiple van cabs all up and down the strip.
Guy on dispatch line says they can send a second cab to us. I ask if they're going to make us a deal on the rate since this was *their* screw up. "Umm, you can talk to my supervisor about that..." No thanks, we'll arrange another way.
Bottom line, driver was an asshole, and dispatch was incompetent. Don't call them.