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  • I'll start out by saying I love Gotham's food and have always recommended it to people, however I can't keep supporting a place with such god awful service. I've always given them a pass, but I'm done. My dad went in to pick up some bagels yesterday and after waiting for 10 minutes just to get a dozen bagels, they non-apologetically told him they were out of poppy seed and sesame seed AT OPEN on a Sunday, my dad seemed shocked. Instead of saying "I'm sorry", they guy behind the counter yelled at my dad and said "DO YOU WANT YOUR BAGELS OR NOT?!". He then proceeded to yell at my dad (with other customers around) and slammed the bagels on the counter. I've heard from other people that the abuse at Gotham is REAL and I've encountered it myself (one time I went in and ordered 3 dozen bagels and got a ton of attitude about how I really should have called that order in. Umm what? You're a bagel shop and it's just 3 dozen bagels...). I also one time witnessed a horrific incident between the owner and what I could gather was maybe an ex-employee. The owner was yelling at the guy saying "I gave you your fucking money!!" while the ex-employee was holding a toddler on his hip. Oh and this was inside of the packed store. Their food is good but that gives them absolutely no right to treat paying customers like crap. I refused to support these guys any longer.
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