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| - I'm at the end of week 2 of an 8 week stay, so lots to say. I'll keep it short, since my compliments and complaints are the same as everyone else's.
The good:
- The gym: 24 hours, big, well stocked with excellent facilities
- The lobby: beautiful and a grand entrance
- The bed: super comfy with warm blankets and excellent pillows
- The free bottle of water
- Friendly check in staff
Now, the bad:
- The room: super dated, banged up furniture, peeling wallpaper
- Room service: took over 1.5 hours to arrive, and only after 2 phone calls to see where it was
- Digital guest services book: too hard to read, and too difficult to work out what you want to eat
- WiFi: exorbitant prices, and need to log in every time
- Soap: leaves a stick residue and dries your skin
- Housekeeping: generally lazy. I haven't had a single day where everything has been done (including 3 days where they missed replacing towels)
- BnB restaurant: exact same menu as room service, my ribs were cold, and they held a staff meeting in the middle of the floor during dinner service
- Only 1 power outlet in my room
- Cleanliness: there's dust bunnies in a couple of the corners
- Heating: it's always 19-20C in my room, despite the thermostat being set at 25C
- Laundry service: a good 20% dearer than other Toronto hotels
- Room safe: I can actually pick it up and move it
- Taxi stand: you have to walk across the carpark to the taxi stand; they don't come to the door
- The patio: no privacy from other guests, furniture hasn't been cleaned
- No mini-bar
The annoying, but out of their control:
- A lot of construction around the area, meaning there's dust everywhere
- The cabbies are horrible and really badly behaved while waiting for fares on the property.
The conclusion:
So many little things that could be improved, but when you add them altogether, it's a really bad overall experience. I'm looking forward to getting out of here.
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