We went to Capital Grille during Restaurant Week and my steak was not good. I did a review on the site for Restaurant Week and the response from CG management was immediate and gracious. They rolled out the red carpet to give us a better experience and boy, did they deliver! The general manager came by our table, the marketing director. Every bite of food was delicious. It was our anniversary and the table was strewn with fresh rose petals. Excellent in every way!