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  • AVOID AT ALL COST. I financed 2 vehicles with them concurrently over 5 years. Timely payments were made monthly on both. When it came time to pay off the loans, I overnighted a cashiers check from my bank to the overnight address provided to me by WFDS. According to their web site and my loan contract, they have 3 days to provide a lien release from the time they get the payoff. NOT TRUE. NOT EVEN CLOSE. They fail to mention PROCESSING TIME to credit your payment to your account. Hold on... I paid them electronically for both of my loans every month. The date I paid electronically, they snatched the money out of my bank account immediately. There was no processing time. But, now that it is time to pay off the loan and get my clear title, now they have some arbitrary processing time that I have to wait for until my payment is credited? I have been waiting a week and they still have not processed my payment. I spoke with 3 different departments including the "supervisor" of customer service. She told me that there is nobody that actually manages the incoming overnight mail and it is processed along with everything else. So, I would just have to wait a few days to see when it posts. NEVER AGAIN WILL I DO BUSINESS with Wells Fargo. They are a disreputable company that takes advantage of its customers perceived naivety to float customers money as long as possible. This should be illegal.
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