| rev:text
| - THIS PLACE DESERVES NEGATIVE 100 STARS!
My sister & I had a coupon for a great package deal, scheduled an appointment over the phone & was advised to do it online as they only schedule for that week, & we wanted an appt for a couple weeks out from that day.
Asked the guy a couple basic questions, he was super friendly. Also asked about my coupon, if I could also forward it to my sister, and have 2 separate sessions, 1- my session including my kids & my nephew, 2- her session will have only my 4 month old nephew in it, he said yes but schedule sessions online under separate names and print separate coupons. Everything went well online. When it came to them calling to confirm our appointments, they didn't mention anything til THE DAY OF OUR APPOINTMENT, they asked since we were sisters if we could squeeze our session together but it would totally be counted as a SEPARATE appt, as they were short a photographer & overbooked, we said yes, which I don't know how that was our fault since we did book our sessions almost 3 wks in advance. We were excited and ready, as our kids were going to have their 1st pics together. When we got there, I gave them my name and coupon for my session, they couldn't find anything then as my sister walked in and gave them her info, everything was under her name and they REFUSED to use our coupons. I asked for the manager, in which she was very sloppy looking (pants cut up at the bottom and dragging on the floor & food on her shirt) I don't like to judge, but she wasn't very professional looking to be a manager. So, as I explained the situation with our coupons, she also refused by saying it's their policy that if a person is in different sessions they have to refuse 1 coupon. I explained with a piece of paper with names & date of whom I spoke to when I 1st tried calling to schedule our appts, the manager cut me off & said "well they don't work here anymore so we can't accommodate you", with an attitude! I was livid by the way she was speaking to me, especially in front of my family. They were talking about us as if we weren't even there. We went on with our session, as my sister didn't want to schedule with another place and we have to wait, & our kids were picture perfect ready. Our photographer wasn't very creative with posing our kids, and wasn't exactly "kid" friendly. There were only a couple good pictures that we end up buying, which I normally walk out spending a couple hundred dollars...big bummer!
Let me mention that I personally had a handful of sessions, 1 even being just a couple months before this day, and everything was perfect even down to the service, I don't know what the heck happened, but I'm NEVER returning and NEVER referring anyone with this place with this new type of management! The photographer that we had requested, & I always requested was Kyle H., (had moved out of state), and the company failed to notify me...but he was amazing especially with kids!
Portrait Innovations do have awesome deals, but I am more than happy to pay more to get better service!!!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)