I wish I was coming back here on better terms... My experience though was about the same. I've experienced the ER twice and their new born area once. All staff in either area were wonderful.
One visit was by ambulance for ze GF. The other was for me as a walk in. Ambulance arrivals are obviously seen first. As a walk in, I did not have to spend much time waiting - waiting is just a part of the process in an ER I'm afraid, unless you have heart or chest pains.
The ER was ok.. It wasn't the cleanest environment. It bugs me when the doctors throw used needles on the floor. That's how super germs are born.
As for the new born area, it was extremely nice and seemed remodeled. The area is even secured by a guard. They made the room we visited very nice for father's who probably need to kick back and sleep.