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| - I recently bought a high-rise condo in urban Phoenix with Mark as my loan officer. This wasn't my first trip to the home-buying rodeo, so I knew what I was looking for when it came time to shop around for loans. My experience has always been that most top lenders offer just about the exact same rates, and that those who don't are very often willing to match. So what I really wanted this time around was a loan officer who 1) I could trust, 2) was responsive, and 3) cared. In Mark, not only did I find those three qualities in droves, I also found a guy who was extremely knowledgeable about the industry and who was able to answer in layman's terms any question real-estate related that I threw at him. These were often questions that went beyond the typical purview of a loan officer...but I always knew Mark would get to the bottom of them faster.
I'll add a couple examples to back up the praise above: About ¾ of the way through the closing process, Mark took a job at a different company and my loan was handed off to a different loan officer. Still, I continued texting/calling/emailing Mark at all hours with my questions, and he continued assisting. In this industry, who does that? Another example, at one point it became clear that the seller had a prefered lender that, in exchange for switching to them, would be willing to cover a year's worth of HOA fees. Given all the work Mark had done for me up until that point, I was sure he would play every sales card in the book not to lose my business to this new preferred lender; yet, when we spoke about my predicament, he went out of his way to reassure me that he understood I would have to go with the best offer from the best lender, and that he just wanted what was best for me, no hard feelings. Best part about that story, though, is that Mark proceeded to successfully petition his boss to match the offer from the preferred lender, and I ended up being able to stick with Mark.
So whoever's reading this, hopefully you read that last example and came to the obvious conclusion: call Mark. You really have nothing to lose, and everything to gain.
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