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| - Like most of the reviewers on this site, I would give this company negative stars, if allowed. I don't even know where to begin. First off, using this company was not my choice. We contracted through Starving Students, which then subcontracted to Oasis. Had I known that this was being subcontracted, I would NEVER have hired either one of these companies.
PICK-UP
We were given a two-day window for pick-up, and naturally they arrived on the second day at the very last possible moment. We were charged an additional $75 for any pieces of furniture that had glass doors or glass tops, even the patio furniture. Further, we were charged for mattress covers that we did not receive. Instead, the movers used plastic wrap to cover the mattresses. Despite providing Starving Students with an accurate listing of our items (we have a large library with custom bookshelves, so this was a large move), Oasis accused us of grossly misrepresenting our move, and the driver seemed quite irritated with us over the size of the move. They did not bring a large enough truck to load all of our items, and so had to come back the next morning to pick up the remainder of the items. The entire pick-up process took in excess of 9 hours.
WAITING AND WAITING... FOR AN ENTIRE MONTH!
We planned to take our time driving cross country, knowing that the movers likely had another pick-up before heading to Texas. Still, we did not want to risk out items not arriving before our arrival, so we asked that they not deliver until June 27. Our understanding was that there was an 11 day window. We contacted Oasis on June 29 to get a delivery estimate and were told to call back on June 30. We did, and were advised to call back again on July 6. On July 6, we were finally told that our items were expected to be delivered on Thursday or Friday (7/9 or 7/10). This got pushed to the weekend - Saturday or Sunday. We spoke with Oasis on Saturday (7/11) and were told that out items had NOT EVEN LEFT THE LAS VEGAS WAREHOUSE. On Sunday (7/12), we were advised that our items would be leaving the warehouse on Sunday evening and anticipated delivery was Wednesday (7/15) or Thursday (7/16). On Monday, we were advised that the truck broke down; no one would give us a clear idea about when they thought the truck might be back on the road. At this point, I was ready to fly to Vegas, rent a few guys and a U-Haul and bring my things home. I asked starving Students to intervene, and they said there was nothing they could do. We were finally advised that delivery would take place on Saturday (7/18) or Sunday (7/19). Finally, ONE FULL MONTH AFTER OUR MOVE, WE FINALLY RECEIVED OUR ITEMS.
DELIVERY
As I mentioned, this was a large move. They did nothing to try and protect the floors or carpets from dirt or from being scratched by the dolly. Boxes in the truck were piled from floor to ceiling, with no regard to weight. Heavy boxes were piled on top of lighter boxes. Many of the boxes were delivered upside down, despite being marked fragile and having arrows indicate which way was up. A number of boxes were also clearly crushed from the weight of having too many heavier boxes piled on top of them. As a result, several glass items were crushed, despite being well wrapped.
AFTERMATH
In the midst of directing 4 movers about where to place things, it is absolutely impossible to know whether or not your have received all of your belongings. So, naturally we are still unpacking boxes to determine what is damaged and what is missing. Within a few days, we realized that a case of wine, which included a bottle given to us for our wedding shower and a bottle purchased during our honeymoon, was missing. As well, a piece of our headboard was separated from the rest of the bed, making it useless to us. The hardware for the bed in our guestroom was not secured to the headboard or footboard, causing us to have to purchase new hardware. And, my shark floor steamer is missing. Not to mention dozens of broken or damaged items, including scuffed edges to both sides of a wooden dresser. The cheap wrap used to cover the mattresses was covered in a film of dirt, causing the practically new mattress to become filthy when unwrapped.
CLAIMS PROCESS IS A JOKE
Once we realized that we were missing the wine box, headboard post and steamer, we contacted Oasis to try and get them to look for these items. A week later, they still have done nothing to try and locate these missing items. I called Starving Students, and they said we had to file a claim with Oasis. We called Oasis, and they said we had to file a claim with Starving Students. I called the customer service manager at Oasis, Jason, and he was completely uninterested in helping us. The whole attitude was "we'll get to it when we feel like it." I called to speak with the Oasis General Manager, Robert, and he is very clearly avoiding my calls.
In my heart, I know that the movers stole the wine box because of its contents.
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