Roland Homes is a total farce of a company! I warn you to stay away if you know what is good for you. My partner and I contracted to build a home in the NW area in the Bristle Falls community which I will give that it has awesome views and beautiful homes. Those are the only two things going for this community as the superintendents are responsible for overseeing five communities and are therefore only there few and far between. The contractors do whatever they feel like doing since no one is watching there work. This was evidenced by two homes that closed in the neighborhood and finding out from the new owners that one had to have the walls ripped out since none of the cable outlets in the home worked and the other had to have the front yard dug up as they left the cap on the sewer line and it was not connected to the main line at the street so everytime the water was turned on or a toilet flushed it would back up into the house. As if this wasn't enough to make us run screaming, we found out that the street behind where we had opted to build did not get the main electrical line installed so houses on that street were unable to be hooked to the main line for electric service until they put in the line.
Above are the quality issues that we heard about but Ryland Mortgage is a joke! Bob will tell you that everything is fine and then make every excuse to "kill" the loan and also makes mountains out of mole hills. He causes a lot more stress that necessary and has the attitude of "buy or not, I don't care."
The Design Center is another joke with this company, I have experience with other builders and their design consultants but these take the cake for stressful people to work with. We wanted to put in two pre-wires for speakers on the roof deck and this took over three weeks as they kept having to contact the low voltage guy to find out the cost. I supplied electrical maps showing where we wanted the location of the speakers to be as well as the term point at least three times. Finally, when I was ready to give up they all of sudden had the information. This was the same process with camera pre-wires and a simple thing took almost a month to get an answer. These are options that I would expect other customers have inquired about so why was this info not readily available? We were told that the wiring has to be priced out per square foot as it is run and they did not know how much wire would be needed, really? You can go to most any other builder in the valley and get a price for a speaker pre-wire but not with Ryland as these are considered "special request" items.
Needless to say, I could go on all night so I am just going to warn you to stay away from Ryland as they build subpar homes and the fact that we "walked away" from almost $8000 dollars in Earnest Money and Options deposits should tell you how bad it truly was. Yes, thats right as they would not refund any of our deposits since we walked away and the house wasn't even beyond slab at this point.
We have moved on to another builder in the valley that has awesome reviews from their previous customers as well as current ones.
If you choose to build with Ryland, be careful and watch EVERYTHING as it is being done and don't let them BS you with answers. Needless to say, we will never again consider a Ryland Home!