I have to agree with the last two one star review same thing that happened to my family member he sat there and waited because they had made an error on the paperwork and the company was saying that they were trying to contact us and in fact we have three phone contact number that we left with them, and then I left a message for the general manager to call me but same thing he never called us back or tried to contact us. As the respect to the people that passed away spend a little bit of cash and find a better funeral home than this place