They burned my white 100% cotton dress shirt, right on the upper back. My shirt went to them without a burn, now it has a big burn mark on the back....
I went to Tide because it had the Tide name, a name that I've trusted for my home laundry for years. But, instead I got a ruined shirt and poor service from someone who said that my shirt "must have already had the burn mark" when I brought it in.
I'm happy to find someplace else that has better quality, even if I have to pay double. Someplace that won't ruin a $90 dress shirt that's only been worn twice before.