I think they are great butchers, not so good on the business side. It's a traditional looking butcher shop (although a chain) and the meat that I've gotten there has been top notch. However, as some of the other reviews have stated, they are often out of things. I was surprised when I called a week before Christmas to find they were out of Prime Rib and didn't know if they'd be getting any more in ???? Um, really, because I know where you can find a cow in the next 5 days!!!! Also, who runs out of one of the two most popular holiday items a week before the holiday when you can still order more? I thought there was a beef shortage but no, every grocery store in town had as much prime rib as anyone could ever want. So again, product quality is great but their stocking is inconsistent.