| rev:text
| - Accidents happen and this place isn't any exception. My face was quite full of fine hair and so, I decided to get only my eyebrows threaded and rest of the face waxed. Now when I go to a place this nicely reviewed, I expected them to know what they are doing. The lady who shaped my eyebrows was great. See did an immaculate job.
Unfortunately, for the waxing part, I guess the lady was tired or I don't know what. The waxing experience was OK but the aftermath was a nightmare...
The bikini wax led to itchy discomfort because not all 100% of the hair was removed.
But the worst was the face wax particularly over the upper lips. I had all this done on Saturday and I woke up Sunday morning with a huge brown scar on my face only to realize that it was a wax burn. The scar would only go darker before it chips off. The rest of the face was all bumpy too.. Not smooth even skin that I usually have..
So I ran to Jean coutu and consulted the pharmacist and she was angry seeing that and advised to never go back to this place again. These things are not to be taken lightly.. It could lead to permanent scarring too.
After scaring me beyond my wits, I was given an ointment and was reassured that since I am a young healthy woman I will have a good immune system to work with this ointment so hopefully the scar would not be permanent and should go away in a week.
Monday, at work, it was a nightmare. Everyone stared at my face, enquired and looked all horrified knowing the cause and expressed fury towards the negligence. Tuesday, more stares but luckily for me, thanks to the ointment, the scar chipped off and now I only walked around with a shiny pink patch on my face.
Wednesday, Sarah, the owner of this place called and expressed all her apologies as she found out about my review here. She offered to pay for the ointment and a free service to compensate and asked me to send pictures of the scar. Since I was busy I said I will. But I guess she was too apprehensive about the impact of a negative review since she's not used to it and messaged me again in the afternoon while I was in a meeting :/
I texted her the pictures from Monday and then present day and informed her that pictures truly didn't do justice. She replied again with apologies and compensations.
These are the facts.
Now my true opinion: people are nice but I can't trust them to be skilled enough especially given the prices. I paid about $70 for full face and full bikini including tips. I felt awkward when Sarah simply converted the tip part of the bill into cash and asked me how much to give which lady who worked on me. They were both around so I felt uncomfortable mentioning that I wanted to give this amount to this one and this amount to that one. Tipping seemed obligatory instead of an option.
Usually I go to Dee's salon and they are pretty cheap. They have a huge line of customers so they don't usually pay as much attention while you're paying unlike here.
I won't go back simply because things make me wayy too awkward. Not worth price wise either and looking again at the people expressing overwhelming apologies makes me question if they are genuinely sorry or doing it out of fear of bad reputation.
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