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  • I took my Mazda here for the service department to diagnose a clunking noise I had been hearing for a few days. I do my own car work, so they knew that they wouldn't be repairing my car. The service associate (didn't catch his name) didn't even take my car over a speed bump like I specifically asked. He just opened the hood and looked around for about 3 minutes, and then told me that 'nothing appeared wrong, but would have to hook up a computer to it to find the problem and that would cost me $125.' I asked a second time for him to take it over a speed bump, and he said it 'doesn't make sense to do that.' I left and went down the street to Martin's Auto Repair on 16th St and Indian School. The mechanic had me drive him over on speed bump, he heard the noise, and immediately had an idea of what was wrong. He lifted my car when we got back to the shop, and found a loose bolt on my front passenger strut. All that required was a tightening. I'm appalled that Mazda tried to charge me $125 to use a computer that wouldn't have found the problem in the first place. I guess because he knew the dealership wouldn't get my money from the repair, so he had to get every penny he could out of the diagnosis. Here's some advice for Mazda: Listen to your customers. They might not know every little thing about cars, but they deserve to be taken seriously and not brushed off like I was.
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