I do like their shoes for my child. It is pretty pricey though so expect to shell out some money easily. The quality of their shoe lasts and I like that the soles for the originals and step and gos are leather. I've tried to buy other shoes for my daughter but they are either really heavy (really who wants to walk with bricks on their feet) or they just don't fit right. Her feet are very narrow and this was the best fit that I have found so far.
Customer service has been on and off. They get really busy so you may have to wait for someone to help you out. There are only about 1-3 employees at a time so the best time to go is during the weekday if possible. They do get extremely busy when there's a BOGO 1/2 sale too. Overall, I like a pediped for my child but for the price sometimes I think that there's other options.