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  • I've waited a couple visits to review The Cheesecake Factory because I've had some mediocre experiences that I thought might not have been very representative of their usual quality of service and food. Unfortunately, my most recent visit was really unpleasant, and I feel that the mediocre experiences I've had in the past are probably as good as it can get. Our most recent visit was on a busy night, and the wait was about a half an hour. We were pleasantly surprised that we were seated in only about 20 minutes, but it was only down hill from there. We ordered the grilled artichoke as an appetizer (which probably wasn't the strongest choice considering the other options), but it was inedible. I'm not a picky eater and I've never sent any dish back at a restaurant, so we didn't make a fuss, but we physically could not chew it. When our waiter saw that we had hardly touched it and asked how it was, we just laughed and said it was inedible, but all he said was, "hopefully your entrees are better." My boyfriend ordered the spicy cashew chicken and I ordered the chicken piccata. My chicken was okay. It didn't have a whole lot of flavor, and it only had 3 little capers on it (which is my favorite part!), but the spicy cashew chicken was really bad. The rice was actually floating in the amount of sauce that the chicken was drenched in. My boyfriend could hardly eat any of it. To make things worse, we never once had our waters filled during the entire meal even though my boyfriend's water was empty after only about 20 minutes. In addition, our waiter was very difficult to track down to get our checks, and then it was a good while once again before he took our payment. The only redeeming aspect of our meal was the dessert. We ordered the red velvet cheesecake (in which we waited quite some time to order it and then have it brought to our table), but it was delicious! I will probably opt out of ever dining here again, but I might order the cheesecake for takeout.
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