Staff is always friendly and so we keep returning but I'm not sure if it is just my luck, or this locations policy but the "hot & ready" slogan doesn't really apply here. Every time, when it's busy or not busy, I will order our pizza, the cashier calls out my order and they then put the pizzas into the oven. They cook quick, in like 5-6 minutes, but I wouldn't consider this "READY" it's more like "ready to cook". When it's busy, the wait can get pretty frustrating. Especially with only a few chairs to sit on.