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| - Horrible service. We have used Mr Tire for years for our fleet vehicles, and they used to be very good. Lately though, it has been a revolving door of managers, with every one being worse than the last. On our latest (and final) visit, they damaged our key. It is a folding key fob and when it was given back to me, it was open. I didnt realize until I got home that the key was damaged as I went to fold it. It wouldnt fold easily and while trying, it actually came apart. It was not damaged when brought in so I called and the manager just said that "they didnt service keys" and that I needed to call our leasing company. After speaking with them and them calling Mr Tire as well, they were also told that the technician that does their inspections has been doing them for 40 years and if he would have damaged the key he would have said so. I would be surprised if they had any employees there for 40 days, let alone years.
We have also had previous issues with multiple vehicles, but continued to use them for convenience. This however was the last straw. We are done. I should also state that even if we had damaged the key, the leasing company would not have charged us, so we had nothing to gain by stating that it was Mr Tire. Just hoped that a local business would own up to a mistake. There is way too much competition on Route 8 so do yourself a favor and go elsewhere. NTB has been great!
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