| rev:text
| - Completely awful.
The scheduling was all messed up and they forced us to start early, which I am not holding against them in this review. They claim to have fired the person who caused this error.
We had a 1600 sq. ft. condo and just two people worth of stuff; no kids. Everything was already boxed, including the garage. Just move the boxes and the furniture to the truck, drive the truck from point A to point B, and unload the truck.
The first crew that arrived just after 11:00 and did nothing but load 2/3 of the garage for the first hour and a half while they "waited for a second truck" because apparently we have too much stuff to fit in just one. I still got charged for this time. After 5 hours total at our old house, the moving company claimed they wanted to send a second crew of two guys out to make sure that the original two guys finished before 20:00. Now I have to pay for two crews worth of time. The second crew arrived and helped finish the master bedroom and we were finally loaded and moved on to the new house.
At the new house, all four guys took another 3 hours to unload all the furniture and put it in the proper rooms.
The wife was quite hungry and left for the new house ahead of me leaving the old house, and she got pizza for us and another for the movers. When we arrived at the new house, the movers spent 45 minutes eating pizza and standing around our kitchen talking about football. I didn't say anything at the time because I was hungry and eating as well, and I expected they wouldn't charge me for this time. WRONG. They charged me for the nearly full hour they spent eating my food.
After over 8 full hours, three trucks (two of them 2/3 full and one completely empty) and two moving crews billed separately at the moving company's request we were finally moved. There was no damage done to any of our gear, and the movers themselves were quite pleasant. My biggest problem is that they moved slow and seemed to not care about time at the same time they were billing hourly. This is completely unacceptable.
The only issue I had with their treatment of my furniture is that they didn't care which way was right side up. They said we could leave our drawers full and they would just shrink-wrap them and move them in place, so that's exactly what we did. However because they were constantly moving them on edge or upside-down, all the things in the drawers ended up out of the drawers, so we had to physically remove the drawers, pick up all the jumbled contents of the drawers from the interior floor of the dresser, put the drawers back, and replace the contents of the drawers. This is worse than boxing it up and leaving the drawers empty!
I moved into this house in just over 3 hours for just under $400 with 2 movers. There is zero reason that four men took roughly 8 hours and cost more than 4× the price. A friend of ours moved a 3800 sq. ft. house full of furniture with this company in less time, for less money, and with a single crew of 2!
I can not recommend against this company enough, regardless of how pleasant the actual movers were to deal with.
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