My boyfriend and I came here tonight to watch the fights and of course grab a bite. Ordered the southwest steak torta. It took awhile to wait for it but never complained. The manager came out and apologized for the 30 min delay and offered us free drinks. Thought that was pretty nice. The meal had good flavor but was too chewy. Again we didn't complain and the manager came out to see how our meal was. So we told him the truth, he explained very professionally that his normal chef was on vacation and hired someone that was new to cutting the meat. Makes sense! Anyhow, I would come back in a heartbeat as long as a manager like "Robert" is in charge. Good customer service. Very happy customers!!