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  • NEVER in a million years would I ever use this company! This company is only in business because of American Home Warranty sends them work orders. The people on the phones in the office are rude and you can tell they're hired through a prison work release program or through a special needs program. They came to my home because of a broken water heater and before they could even address the problem the first thing the plumber does tells me is that his friend could fix the water damage and he could call him and do it today. The whole time he's telling me about how his friend could fix this for me with no problems. He was trying to hustle a side deal out of this which was unnerving considering my WATER HEATER broke! I don't care about you trying to set up shady deals in order to line your pocket. After I told him I would go through my insurance his attitude changed and you could tell he didn't want to do the job anymore. He said it would take 5 days to get the new water heater which I had no problem with. 5 days later the company calls me and says I owe them for items the insurance does not cover with a total of $500. I agreed thinking this was protocol. One the day of delivery the plumber called me at 9 am and said he would be there in 20-25 mins. Fast forward 2.5 hours later I call him and he says he's stuck in traffic!! If you've been in Vegas NO PLACE takes 2.5 hours to get to even if you walk!!!
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