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  • This review is for this Steak 'n Shake location only. We were excited when we finally had a SNS open in Arizona. I didn't want to leave a negative review so didn't leave a review at all when we found out this location had a limited menu, loud annoying music and the parking is awful. The food had been good and hey, it was a SNS in Arizona which we have wanted for years as everyone loves SNS. Well the past three times we have been in were awful. Last time the service was bad, the place was dirty and they messed up our order. We went in yesterday and once again they messed up our order, we didn't get our shakes until we were done eating - they no longer have any of the shakes I like and the french fries were so covered in salt that I couldn't eat them and had to throw them away. When this location first opened we were here every week (driving 30 minutes or so to get here) and the staff was good. Now everyone is new, not many employees have been staying and our orders are wrong. So sad to leave a negative review for SNS! If you are ever in another state though you need to try them out as every other location is great!
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