We always loved RED when they were at the Capitol but rarely went because of the cramped space. With the new location they have plenty of seating so waits are much more reasonable now. We enjoyed our food so much I ended up organizing a ~12 person group dinner for a surprise birthday party. The person who took my appointment and booked the private room accidentally messed up and double booked. A manager called me and apologized profusely. Without me asking for it they offered free champagne, a refund of the deposit, free dessert, and free decorations. They let our friends arrive early and set up additional table decorations. They more than made up for their mistake and it ended up being a great night.
I told this to a friend who opens, operates, and manages restaurants for a living and they did everything you would expect a high-end restaurant in a major city to do when a mistake happens.
We love going back at least once a month and we always order all the seasonal rolls. Their chef comes up with some unique and delicious ideas each season. The rolls are large and make up for the $20+ cost the more expensive rolls can cost. We're very happy and we look forward to coming back.