| rev:text
| - One of the most frustrating retail experiences I've ever had. I stopped in last night, wandered around for about 5 minutes until someone was free, was put on a list and told it would be a short wait. 15 minutes later, I asked how much longer a short wait would be. Person said she didn't know. Sales manager, Derrick approached me, said she had told him that I was asking how much longer the wait would be and told me that there was one person ahead of me (the same person who had been ahead of me since I walked in) and that it could be as long as another 40 minutes before I would be able to speak to someone. Meanwhile, Derrick and the girl who checked me in continued to help other customers who walked in after me with what I assume were quicker purchases (I was trying to buy a phone, others seemed to be buying items unrelated to their accounts). I told Derrick that my biggest frustration was not the wait, but that no one told me when I walked in how long the wait would be, that there were 5 people on the floor when I walked in in addition to the 2 of them and now there were only 2 (3 others had mysteriously disappeared behind that depressing staff only door in the back, and that they still didn't know how long it would be.
25 minutes later, I got to see someone. Because of something that the Sahara store had done, my account shows that I'm not eligible for an upgrade, though I am. I visited the sahara store a couple of weeks ago and they said the saw what the problem was and had made notes to my account that I am eligible. Neither Derrick nor his salesperson were able to find what the problem was on my account nor the notes that were (according to Sahara) made to the account.
Clearly, there are some managerial problems with this store. As I was leaving in frustration and trying to understand why I had spent so long in the store only to find out that they couldn't help me, Derrick told me that he thought he had "been more than understanding" about how long I had waited and the situation with the upgrade. That was the end of the line for me. I had been understanding by waiting so long, by not raising my voice, by not storming out. The person who is paid to help me and sell me things was not being understanding by doing his job.
Go here if you want to wait and want frustration. Otherwise, find a different store and/or different carrier.
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