I burned out the PCB board on my hard drive by plugging in the wrong cable to the external case. The Drive literally started smoking. I'm pretty handy so I removed the drive from the case and bought a new PCB replacement board. I took the drive to 2 other places and they refused to touch it. Tom was amazing though. I walked in unannounced off the street and told him about the problem. He was extremely knowledgeable about hard drives. He took a look at what I had and created an alternate solution for me within 10 minutes! I walked out with my hard drive repaired and was able to send back the PCB board that I bought online. I'd you need a real solution to a real problem i HIGHLY RECOMMEND him!