I WAS an Unhappy Customer! HOWEVER, Tom -the Owner, saw my review and contacted me within 24 hours. Actually twice, one himself and one by his staff. He has diligently followed up to find out why I was unhappy and to try and resolve the issue(s).
Here's why I have updated my review and increased the number of stars:
1. The followup and personal touch. Really, most businesses would not have followed up at all, nor would they have stayed "on it" when I did not initially respond.
2. The garage door DOES work better: smoother and quieter than before.
3. The lifetime warranty. At least now we have replaced lots of parts and IF we were to have problems in the future, we are covered by a company that, according to the owner, has EVERY intention of sticking around!
4. The issues I had have been resolved to my satisfaction.
5. "Grace under Pressure": Tom could have been really upset/annoyed when I gave his company a bad review. Instead, he hit it straight on with a great attitude and because of it, I would call him again.