Went to bookers for a birthday dinner. The waitress spilled wine over my sister and her husband..covering my sisters white blouse and stained the front of my brother In- laws sweater that was ironically his birthday gift. My sister and brother in-law did not freak out, they were very understanding about it. The waitress offers to have them go get their clothes dry cleaned and submit the bill to them. There was not even one complimentary drink taken off the Bill for the inconvenience of sitting in soaking wet clothes .. Which they also had to wear out after dinner. Just a disappointing experience, accidents happen and that is understandable... It is the method in which they are handled shows the quality of service.