I was able to make the reservation and take care of almost everything online. When I got to Gastonia Enterprise I was able to walk in and have everything ready for me. I was on the road in about 5 minutes. And drop off was even easier. The location was closed so I just parked in front and dropped the keys in the drop box. My account was credited appropriately and there were no issues. Excellent customer service and speedy checkout with a nice car (Everytime) is why u have 5 stars