Their food is quite good; there are lots of reviews that attest to that. But this review is specifically about their awesome customer service.
I had ordered a salad with dressing on the side to go for my friend. When I got back to my house and she started eating it and noticed that there seemed to be dressing all over the salad. So I took it back to MTO Cafe (luckily, we're only about 5-7 minutes away) and upon explaining the situation to the manager, she promptly said, "I want to make this right; is it alright if I get a new salad made for you and refund you for the first one?" I wasn't expecting the refund and was taken aback at that and she said that she felt bad that I drove home and had to drive back. We walked over to the register where a gentleman helped me with the refund and explained to me that the salad had dressing and an aioli. He said it was completely reasonable to expect that someone who wanted dressing on the side would also want the aioli on the side, and apologized for the mix-up.
MTO Cafe went above and beyond for us today, definitely making a great impression on me and my friend. We'll definitely be back!