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| - This was our first and last experience with Allstar Metro Movers, LLC. We were completely dissatisfied with the customer service and the contractors they hired.
First, it's important to note that this company subcontracts out the work and provides the moving trailers. At least in our case, the owners weren't doing the work themselves, and the people they hired were not professional movers with lots of moving experience. Some of the men assigned were doing this until they could find work in their professions (construction).
We hired four movers and two moving trucks. While the movers seemed like nice fellows, they caused some damage. One mover in particular kept dropping things and scratched our stone flooring while moving some furniture. He denied he scratched it. He also dropped and broke a shelving unit and dropped a box of glass candle holders (they didn't break). He wasn't apologetic even though we watched him do all this.
The movers' boots and moving equipment also dirtied our berber carpet. And our black dresser arrived at our new home with small chips and scratched up. We didn't notice this until after they left.
We also believed they used the drive time (which we were paying for) to stop for lunch. They drove to our new location (about 35 miles away) 20 minutes before we left, which mean they would get there first. They didn't show until 30 minutes AFTER we arrived at our new place. It looked like one guy was putting away a drink and some wrappers before stepping out of his vehicle.
Even through all this, we were calm and excused their mistakes/errors. Most of the men were working hard and seemed nice. And we just wanted it to be over.
But then it came time to pay.
We had confirmed the amount with the office twice and OK'd a confirmation e-mail before the work started so we knew how much it would cost us. Yet the bill had an added 3.5% charge. They neglected to tell us that they amount they quoted was contingent on a CASH payment. If we had known, we would have been happy to have cash ready, but they made no mention of it.
When we called the main office to ask, they said it was in the contract. Sigh. Couldn't they just have mentioned in our THREE communications with the company that the quote was for a cash payment? The charge wasn't much, but it was the principal of the matter.
When we explained this to the person over the phone, she didn't care and refused to waive the fee. She was extremely rude.
The terrible customer service and sneaky fee was the cherry on top a terrible moving experience.
While we are very thankful not more damage was done, we were deeply dissatisfied with the service.
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