Been here 3-4 times, and always something is wrong. Super slow service, insolent attitude, and consistently wrong orders (none of which were complicated or special requests!) One time went in, there was no other customer in line and we waited a solid 5-10 minutes to be helped. There was one employee clearly on his break and no one else paying any attention. When our order was taken, the employee was blasting music from his phone in his pocket. This location closes at 11, even on weekends and though it's near an area full of a lot of young people and late night bars. Often times the sign is out during open hours, which I suspect is not an accident by employees who don't want customers to come. This time, they were out of several items on the menu but I wasn't aware until I tried to order them. None of these things are a big deal individually, and it seems all fast food in Charlotte has much worse service than in most places I've lived, but altogether do not get your hopes up for a even mediocre experience.