A party of two arrives for dinner. We are told that we are being seated away from a big group also dining in tonight.
We should have left. It didn't even cross our minds that this would make our dinner a disaster.
Our waitress was the second problem. She may have just been a bad server, but it seemed like she was drunk. At one point during our meal she was holding the sweet tea pitcher, which I never got a refill of, and walking back and forth from the kitchen over and over. She did not have the big party in her area. She had 4 tables and kept calling me sweetie, which was annoying for some reason. I complained about our service to her directly, and she said "would you like the manager to come over?". Manager never came over to us.
Basically our food sat in the kitchen until it was cold and then another server brought our entrees first followed 5 minutes later by cold soup, 1st and 2nd time out, and salads. Steak had no char on outside, cold soup, salad was sloppy,and bread was cold. It is always served warm with butter. On one positive note the chicken tenders seemed to be prepared well.
I do believe this was a management problem. I don't think this evening we were the only ones experiencing this issue.
On my previous dinner experience at this Longhorn I had a wonderful server and a delicious filet and lobster tail. We did dine at an off hour of 4:00pm that evening.
I will have to think a bit before I return at regular dinner time to this longhorn. I may sit in the bar if I do. Many times the bartenders take better care of you.
Just over all I think the manager should have been there to help his servers when a big group is there. The regular sized parties should not have to suffer.