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  • Based on the reviews on this site, we expected to have a much better experience than we did. My wife and I found the exact car we wanted at a super reasonable price. I filled out the financing app online, so we were set when we went in. First, despite telling the salesman, Ernie, the exact car we wanted, he tried to run our numbers for well above that. When we went to leave, he called in his manager, Michael, to run the numbers again. We told him we wanted to keep the monthly payment as close to $200 as possible, and that we had been approved at another dealership for a certain apr. So he pulled up his handy price calculator on his phone and put in the details, saying that he estimated about $1k in "fees", plus sales tax. The final number was around $250, which we said we could live with. So we went to look at the car, liked what we saw, then came back in to finalize numbers. Ernie went to talk to another manager about the final apr and came back with $340/month. That means either the interest rate was 30%, or they were tacking on $3500 in "fees." Ernie tried to explain that the fees were for their reconditioning and lifetime tint. I told him no way could we do that. He said he would check with a couple more banks on Monday and see what he could do about the apr, then we left. I called later to talk to Michael, and he said that he didn't look up the actual fees, he just estimated, so it's not his fault the numbers didn't match. I would expect a manager to have a better idea of what their fees are. If he had been up front about it, we all could have saved an hour of our time. Thanks, Courtesy Chevrolet!
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