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  • I'm honestly not even sure where to begin... I stopped by for quick burger on my way home from work because I thought I was actually about to die from starvation. But a quick burger was definitely not on the menu for me that night. I pressed the red button, and the automated system told me that someone would be with me shortly. After nearly 10 minutes; an angry voice snapped at me, informing me that only the drive thru window was open. 1. Why would the system not be programmed to simply tell me that instead of making me wait and starve? 2. The employee had no business snapping at me when the system told me to wait. Anyway.. I ordered a junior double cheeseburger. The person taking my order repeated "super sonic something or other". I corrected this person twice, and the response I got was "ketchup blah blah blah". I said "what?" The employee said "ok drive to the window". I did, because the employee clearly couldn't hear me. When I got to the window I was given the wrong sandwich, I tried to explain to the employee what had happened and was met with nothing but bad attitude. Apparently it was my fault that the employee couldn't hear my order. Said employee repeated the entire conversation, attempting to make me feel like I'm wrong, but still conceded that I could have my order changed out for the correct one. Gee, thanks. As I was handed the burger; employee mumbled something to someone else about throwing the burger under a heat lamp and everything being the other employees fault. This employee had the disposition of a mule.
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