I've been coming to Shane's rib shack for about 8 years. The food was really good and so was the service but in the past 2 years it started going down hill. Today was horrible. The cashier had no personality. She stood their staring at me. I have never felt so uncomfortable and unwelcome at a place before. My wings were cold, my husband's Shack sampler wasn't all that great, and she forgot the condiments that comes with my daughters meal. When my husband got up to ask her she looked at him, rolled her eyes and walked away. We never got the condiment. We use to love coming here but every time we do, we are reminded why we wait so long to come back. I will never return back to Shane's.