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  • The quality of the food is excellent but the customer service is way below par. We were given plastic silverware to eat our food because they were "out of silverware." When I asked how that was possible the lady explains their dishwasher didn't catch up from the morning rush... We had to use plastic silverware until we requested again that we needed silverware considering our banana foster could not be cut easily with a plastic knife. We were the only people in the cafe! How difficult is it to wash a pair of silverware? To make the experience worse they also forgot to put in our chicken florentine crepe!! We waited 10 minutes before asking b/c in the past our entrees have arrived at different times. I love the food and have raved about this place to friends and co workers but the lack of consistency and customer service will prevent me from returning. 3.8.2016 INCONSISTENT AGAIN. --I called to order a pick up and was FORGOTTEN about for 4 minutes while I heard the employee ringing up customers...when I finally hung up, I called back and the line was still busy..called back again to find out they were out of the rosemary chicken panini and that it is being "made again" since it is always made from scratch. First of all, that does not make sense, if it's always "made from scratch" how are you out? Obviously to some degree that is pre-prepped which is fine but they clearly do not re-make it enough throughout the day to match service levels. They are constantly out of items! You should not have to wait until everything is at zero before re-stocking.. Delice bistro needs to take a course in how to operate a business . If they invested more in training their frontline employees and focused on how to operate efficiently they would make more money and have happier customers.
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