If there was a negative star I would choose it. I recently stopped in and got a verbal "about" estimate on a repair of my wedding/engagement ring. He said about fifty dollars. My platinum ring had gotten caught on something and was stretched out of being round. When I called to see how much the cost was I was blown away !! It went from being "about fifty dollars" to a whopping one hundred and thirty nine and change !!! There was no phone call before proceeding to explain the extra charges ! When I asked about it he told me about the work that was done and kept saying that because my ring was worth 15,000.00 he didn't think that repair cost would be an issue ! So I take that to mean he either thinks I'm being cheap or he felt free to gouge me because he thought I must be wealthy to own such a ring. He has no idea if the ring was inherited or how I came to own it. The value of my ring was brought up several times during which the owner admitted he should have called to discuss the repair. In my opinion this was completely unprofessional. I called several other jewelry stores and was quoted from fifty to ninety nine dollars for such a repair. I feel taken advantage of and will never patronize this store again and neither will my family or friends.