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| - Went to Arizona Auto Wash and had one of the worst consumer experiences in years.
I was taking my mom's minivan in to get washed so there was a $1 upcharge. Fine. I bought The Works wash. That is 2 grades up from their basic wash. Cost me $18.99 + tax. That's not like super cheap for a car wash, right? Could expect something? Or maybe I'm way off base.
The Works supposedly includes the basic wash, sealer wax, triple foam polish, tire dressing, air freshener, clear coat polish, deep clean dash/console/cup holders, exterior dressing, dress dash and console w/SunGuard protective coating.
So it's a minivan and we borrowed it for a trip to Flagstaff & the Grand Canyon. We have 2 little kids so went for the higher end wash. Needed a bit of TLC. Some debris on the carpet, some drippage in the cup holders, etc.
So watched the van come out of the wash and pull up to the wipe down location. Sat there for quite a while. Was even thinking that it was taking a long time but maybe they take a long time so you think you're getting your money's worth. I did notice the main guy on the car going back to the dash over and over and over again. Then to the front windshield over and over again. Kind of seemed like he was milking it, which is fine (as long as the car was clean).
Well I had my tip ready and walked up to the car and figured I'd just check it out before handing it over. Once I looked in, I went from surprised to frustrated to outright bitter.
The windows weren't super clean. Ok fine. Windows are a pain in the rear to clean perfectly.
There was debris, loose debris, all over the floor. I also get that stuff gets stuck in the carpet. This was not that. Cup holders were full of debris. One of the main reasons to upgrade to "the Works" was to get the cup holders at least a once over. Both middle row chairs had been folded down. Of course they didn't bother to open them up and check. Loose debris all over the seat.
There was spillage on the walls in the back by the cup holders (kids) and spillage on the leather strip at the bottom of the sliding doors on each side. Now I don't expect them to go crazy for $20 but they didn't even try.
I ended up grabbing a rag and spending 10 minutes cleaning and wiping down the car myself.
Then I drove back over to the vacuum station and asked them to turn it on. I spent another 5 minutes vacuuming the car. I did a little extra (pulled up the floor mats and such) but I definitely didn't expect that. I at least expected them to get up the loose debris on the carpet, not the stuck stuff that you have to suss out with the vacuum head.
Of course when I got home later and looked in the trunk area, that hadn't been touched either.
The dash they spent so much time pretending to wipe was a mess as well. Blotchy uneven application of who knows what. Some areas had no coverage & others were almost wet.
When I was vacuuming the car, the manager on duty came over and I told him I was bitter. Told him what wasn't done and what I was doing. He took a look and agreed that it wasn't a good job. He asked if I wanted someone else to do it. I said no and kept on.
When I was pulling out, he was standing around, didn't come up again. I drove over to him & again said I couldn't believe the quality of their work. He said next time I come, tell them his name and say he said I could get a free wash. Sweet.
The other thing that's such a disappointment is that I've been going to this car wash for years and years. It has been a good while since the last visit though. You can definitely tell something happened with the ownership. Lousy work and complete lack of concern. It even extends to the inside store area, looks quite run down.
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