On Friday I had a really bad day at work and couldn't wait to get home but knew I had to deposit a lot of cash in the ATM at the Flamingo and Ft Apache branch. It was 6pm so they'd just closed but there were still employees in the branch. On the ATM screen it says you can put 50 bills in at a time so I put in 35 bills. Red lights start flashing after it spat 7 bills back. My card wasn't coming back our either Super frustrated! Finally after basically jumping around like a crazy woman some nice lady came out to help me and my card finally came out. She gave me the info to try to resolve my money that got jammed inside the ATM. At that time she pointed out the tiny sign near where u deposit your money saying only 25 bills. In my opinion the BIG sign when your logging on to the ATM Should say 25 bills, NOT 50! My saving grace after being in a bad mood to begin with was SANDY! She's who I spoke to on the phone. Her pleasant attitude and bubbly attitude turned my bad experience into a much more tolerable one. Thank you Sandy!! I hope you and ONCU rsee that you are a 10 star person for ONCU! The 3 stars are because of the 2 different bill amounts allowed which doesn't make things clear enough.
So, I just checked my bank balance because I've been paying bills and the $440 which got jammed in the machine was deducted from my account. WHAT THE HECK??? Obviously I don't have a receipt because the ATM stopped working, but the cameras in the inside ATM will show me trying to deposit my money. I'm definitely calling in the morning, but if this isn't resolved, I will definitely be changing where I do my banking. I've been with ONCU for over 10 years. My sister also banks with you. For some people that may be a drop in the hat money wise, but I work very hard for my money and can't believe you deleted the money from my account. I need my tips to pay my bills. Really not happy right now, in fact I'm crying because this is extremely stressful. That about it. I spoke today with Cindy the branch manager and she explained a lot of things to me. They now have signs on the ATM saying not to put in more than 25 bills. Thank you!!!