Let me start by saying their food is great. However DO NOT order delivery from this location. I placed an order online at 12:16 PM. At 12:48, I received a call asking if I wanted ricotta in my calzone. Uh, yeah, that's why it's a calzone. I waited another 45 minutes or so and still no delivery. Their site said 45 minutes. I then called the store to cancel the order. They tried to tell me I placed the order at 12:48, I explained this was not the case and to credit my card and cancel the order. I was told the delivery was on the way and couldn't be canceled. I told them again to cancel it. No one showed up with food. I then received another call from them telling me the order was placed at 12:48 and was on the way. Again, I explained that I would refuse delivery and wanted my card refunded. They refused and told me I had to accept the calzone when it arrived. I said this was not going to happen and told them I had e-mail proof that my order was placed at 12:16, they again argued with me. I was called a third time and told that they were calling about my calzone and it was on the way. I said I would not accept it and wanted my card refunded. The gentleman said he would make me a fresh calzone and have it delivered. I refused. He said "I don't want to lose you as a customer, but the order was placed at 12:48". I said I had the e-mail confirmation of the order at 12:16. He then checked and apologized admitting I was correct.
He and went on to explain calzones take longer (uh, I used to work in a pizza shop so I know this is untrue). I refused a new calzone and reiterated my request for a refund. A simple online delivery order should not be this big of a cluster. They have definitely lost a customer, not just from the screw up, but three phone calls trying to bully me into taking a calzone that was over an hour and a half plus for a store that is less than 2 miles from my office.