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  • I was going to give this location a second chance at redemption, only to have the expectation fall short once again. A few weeks ago, my co-worker and I stopped in for lunch. We noticed the line was 10 people deep before we entered, and 5-6 additional people joined the line behind us. After waiting about 5 minutes with no one at the register, I asked the people in front of us if they had been helped, to which their response was, "no one has been here and we have waited at least five minutes." After waiting another 10 min, and observing one employee standing at the service window, my co-worker asked, "are you guys open for business, and is there a reason no one is taking orders?" The response was, "we are backed up in the kitchen with online orders, so it will be 15 minutes before anyone can be helped." Not only is this unacceptable, but we had just burned more than 15 minutes of our lunch hour with no communication from their staff as to the delay. Needless to say, everyone in line walked out the door and went elsewhere. At an average of $10/meal, it's an easy estimation of how much revenue was lost from this poor guest experience. Today, we decided to give this place another try, and when we walked in, the scene was all too familiar. The same girl at the service window (moving at a snails pace, I might add) and no one taking orders. After another 5 minute wait, another associate finally came to the front register to take orders. Neither employee took notice of the urgency to get the business lunch crowd in and out in a timely manner. We waited another 5-8 minutes at the table, which is understandable, but even with that, I counted less than 10 tables of guests in the entire restaurant. I also took note that two people came in and placed to-go orders and I was more than halfway through my meal before they were given their orders. My burger was good but the smash fries were saturated in oil, and came out soggy. I am very disappointed because the food is usually better, but the service is the reason that I will not return to this location.
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